after receiving an order, customers can log on to amazon and dish about whether or not the right-sized box and packing materials were used for shipment. there's a bit more about the program on amazon's website. i personally like the part about customers uploading photos to support their feedback--reminds me of the time my large outdoor garbage can was over flowing with styrofoam peanuts from a pottery barn shipment. pottery barn is, to date, still my biggest offender of all the shipments i have ever received. a set of 5x7 photo frames in a box the size of an ottoman. small boxes within the large box. packing peanuts. those plastic things filled with air. and lots and lots of tape. no kidding.