old navy sends response...

a canned response, of course. but that's better than i expected. here it is...

Dear Erin,

Thank you for your e-mail regarding our Stuff and Save promotion. We always want to know how our advertising is being received, and your comments are appreciated.

We have several different campaigns a year, and each one is designed to target various segments of our consumer base. We regularly evaluate our ads for effectiveness and reach because we want to make sure our advertising is appropriate for our customers and our brands. Feedback like yours is an important part of this process, and we have forwarded your concerns to the marketing managers who are responsible for these decisions. We are sure they will be interested to hear your thoughts on this matter as well.

Again, thanks for bringing your concerns to our attention. We appreciate your business and feedback, and look forward to shopping with you again soon. We have a wonderful selection of merchandise just waiting to be added to your wardrobe.



Customer Service Consultant

personally, i love the end part about all the clothes just waiting for my wardrobe. it so cheerful-sounding. a great personification by shelly & team. it just made me want to run out and fill my plastic bag with tons of crap.



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